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Convergys Renews Relationship Management Contract with Leading Telecommunications Company to Enhance Customer ExperienceCINCINNATI --(Business Wire)-- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a FORTUNE Top 50 telecommunications company has renewed its longstanding contract for Convergys (News - Alert) Smart BSS Solutions for five years. Convergys will continue to provide the client account management services through a customized software solution that Convergys designed specifically for the client. Convergys will also continue to provide data processing, application support and development of this customized solution that assists business customers with the sale of voice products. This solution enables enterprise customers to fulfill their provisioning requirements on one call. Convergys' cost-effective solution and the high-quality customer experience it provides prompted the client to continue its relationship with Convergys for a five-year term. "This valued and longstanding client and its enterprise customers have benefitted from the state-of-the-art, custom-designed solution Convergys has provided and maintained over the past eight years," said Bob Lento, President, Information Management, Convergys. "This contract renewal is a direct validation of our performance and how we have helped the client provide a superior experience to its enterprise customers. We pledge to continue earning our clients' confidence every day." Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE's Top 10 communications companies. About Convergys Convergys Corportion (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) Supporting Resources: Brochure: Smart BSS Solutions Portfolio: Convergys Smart BSS Solutions Follow us on Twitter , Facebook , and YouTube Receive our news releases by EMAIL or http://url4t.com/car Related News: FORTUNE Top 50 Company Renews Relationship Management Contract with Convergys Contacts:
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