TMCnet News

Saudi Arabia : PARTNERSHIP agreement for Saudi Arabia signed by Interactive Intelligence and AWAL [TendersInfo (India)]
[April 15, 2014]

Saudi Arabia : PARTNERSHIP agreement for Saudi Arabia signed by Interactive Intelligence and AWAL [TendersInfo (India)]


(TendersInfo (India) Via Acquire Media NewsEdge) AWAL IT Services, a subsidiary of Saudi Telecom Co, (STC) is signed by Interactive Intelligence Group Inc as an Elite' partner.

AWAL as per the terms of the agreement will sell, execute and service Interactive Intelligence's contact center, unified communications, and business process automation software and solutions portfolio across all market segments and verticals in Saudi Arabia.



AWAL is a customer-centric company supporting large business organizations plus government institutions to design, build, and manage flexible, scalable, and secure information infrastructure environments in a way that delivers tangible business outcomes to AWAL clients. The company is a part of STC Group's expansion strategy to fill the gap between connectivity infrastructure and IT services infrastructure.

In addition serving their clients with connectivity and hosting services, they expanded their services base to provide uninterrupted IT services. This facilitates them to provide a high quality IT services bouquet through one single point for their customer.


The demand for contact center, unified communications and IP telephony solutions has been rising quickly in Saudi Arabia and this trend is likely to continue in the subsequently few years. The technology revolution at present witnessed in the Kingdom has led to the emergence of a new class of consumers, who with no trouble access information through diverse channels allowing them to express their views.

The increasing demands of these customers have obliged call center operators and organizations to progress at a rapid pace to meet the growing needs. The government has also presented various plan focused at providing high quality customer service and opening new channels of communications with customers.

(c) 2014 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info, an Albawaba.com company

[ Back To TMCnet.com's Homepage ]