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May 18, 2011

Israeli Toll Road Operator Extends LogNet Systems Customer Self Care Solution for the New Customers
By Madhubanti Rudra
TMCnet Contributor

Derech Eretz, a leading toll road operator in Israel that has been using LogNet (News - Alert) Systems’ online customer self care solution for its Road 6 (Kvish 6) toll road, recently deployed the solution for the benefits of its Camel Tunnels customers.



LogNet Systems is a leading provider of customer management and billing solutions for communications, utilities, financial and transportation service providers worldwide. The company recently deployed its Account Manager Suite (AMS) for Derech Eretz, expanding online customer self care capabilities for travelers on Derech Eretz's new Carmel Tunnels toll road.

The customer self care capabilities provided by LogNet System are directly integrated into a branded self care portal on Carmel Tunnel's web site and are an extension of the online customer self care solution currently used by Derech Eretz's Road 6 (Kvish 6) toll road, LogNet explained in a press release.

The latest deployment allows Derech Eretz's Carmel Tunnel customers to independently and securely manage account information, including registering for subscription services, viewing usage details and paying for invoices.

“We are very pleased to be expanding our relationship with Derech Eretz and extending our online customer self care solution to its Carmel Tunnel customers. Our deployment at Derech Eretz demonstrates how our strong portfolio of customer management and billing solutions can help service providers in any vertical market expand service offerings and reduce operational complexity,” President of LogNet Systems Taly Eshel, commented in a statement.

With the introduction of this important customer payment option, Derech Eretz is able to save significant operational expenses associated with printing and mailing invoices. Previously Derech Eretz call center staff used to handle routine customer care tasks. But with the deployment of LogNet’s AMS, they will now have more time to deal with more complex customer inquiries.

“When we originally engaged LogNet for our Road 6 operation we achieved a rapid return-on-investment. By extending LogNet's solution, we are enjoying the benefits from the opening of our new Carmel Tunnel toll road operation,” Miri Dvash-Hermoni , CIO at Derech Eretz noted in a statement.

In March this year, LogNet announced the winning of a contract from V.R.M. Voizplus Limited in Thailand for a multiple play customer management and billing solution. The new solution, based on the MaxBill (News - Alert) product suite, was aimed at unifying Voizplus.'


Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

 






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