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April 16, 2012

Turkcell Superonline Deploys Oracle Service Fulfillment Suite
By Joe Eitel
TMCnet Contributing Writer

Turkcell (News - Alert) Superonline, a provider of broadband service to consumers in Turkey, has deployed an Oracle service fulfillment suite. Turkcell hopes the move will help it improve its broadband service offerings and reduce its overall operational costs.

The service fulfillment suite from Oracle (News - Alert) Communications enables Turkcell to quickly deploy new products and services at affordable prices. The new suite replaces the existing legacy system plagued by operational issues, order fallout and data failures.

Ibrahim Gokalp, manager of network management systems at Turkcell Superonline (News - Alert), stated in a press release, "Oracle's solutions allow us to decouple our product offerings from underlying access technologies, which enables us to more rapidly introduce new products and offers. This removes a significant barrier to meeting our growth and IT modernization goals and provides Turkcell Superonline with a strategic advantage in delivering differentiated services to our customers.”

The recent deployment of the new service fulfillment suite, nicknamed project COSMOS, supports broadband speeds up to one gigabit per second. Its range covers 10 cities in Turkey. The next phase of project COSMOS will roll out support for VoIP and IPTV (News - Alert).

The new service fulfillment suite handles about 55,000 customer orders per month. It supports about 300,000 total customers over 1.1 million service locations.

Tim Porter, VP of EMEA sales at Oracle Communications, recently said, "To maintain a competitive edge in the telecommunications industry, it is imperative for service providers to introduce new services quickly and maintain a comprehensive view of their customers. With its new Oracle converged fulfillment platform, Turkcell Superonline can now more quickly deliver new broadband, VoIP and IPTV services while reducing order fallout and enhancing the customer experience.”

Turkcell has already seen improvements since the deployment of the new suite, including reducing time required to make network changes, reducing time to market by up to 75 percent and speeding up order processing.

Edited by Rich Steeves


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