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July 06, 2012

UAB Congratulates Cupola Teleservices on Winning 'Call Center OSP of the Year' Award
By Sujata Garud
TMCnet Contributor

Cupola Teleservices (CTS (News - Alert)), a provider of outsourced contact center services, was recently recognized with the award for "Call Center OSP (Outsourced Service Provider) of the Year" for the second year in row at MECC'12. Cupola Teleservices is a provider of services to both regional and international clients. Cupola Teleservices was congratulated by the United Arab Bank (UAB) on winning the award. UAB is the UAE's fastest growing bank and voted as the Bank of the Year in the UAE by the Financial Times (News - Alert) London.

In a press release, Paul Trowbridge, CEO, United Arab Bank said, “Given our longstanding relationship with Cupola, we are well aware of CTS's ability to create value for its clients through its deep industry experience and innovative approach to optimizing business processes. We are therefore not surprised by the industry's recognition of CTS as the Middle East's premier BPO provider.”

Earlier this year, Cupola and UAB strengthened their relationship after signing of a contract extension to provide CTS outsourcing services. According to the agreement, CTS will continue to provide its contact center solutions offering to UAB. CTS will continue to work together with UAB to develop analytical tools designed to help optimize UAB's operations using real-time call data.

Kazim Awan, CEO, Cupola Group MEA added, “We always appreciate support from our clients and consider ourselves fortunate to work with world class partners like UAB. Cupola would also like to congratulate UAB on its recent award of 'Bank of The Year 2011 UAE' by the Financial Times Banker Magazine. We are delighted that both UAB and CTS have been rewarded in our industries for a focus on service excellence in our respective areas of expertise: banking and business process outsourcing.”

CTS has a staff of more than 800 workers from 26 countries conducting business transactions in more than 10 languages. CTS is highly focused on perpetual technology enhancement to help meet its business objectives and customer requirements. CTS was recently in news when the company signed a limited takeover agreement with network TAP software company Network Services Group (NSG). The agreement marks sale of NSG’s customer base, software code and associated contracts to CTS effective July 1, 2012.

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Edited by Brooke Neuman


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